Superior Support


Technical Support

  • Phone Support Helpdesk - 8 AM to 5 PM, M-F
  • 24 hour emergency hotline available
  • Troubleshooting of user issues over the phone remote login / onsite
  • Onsite Break / Fix and Emergency Service

Technology Management

  • Hands-on Project Management experience with a variety of server, hardware and connection rollouts / upgrades
  • Experience developing technology plans, including recommendations, budget, schedule, and team structure / responsibilities,
  • Successfully managed / executed projects in environments operating 24 hours

Core Infrastructure

  • Design of local and wide-area networks (LAN/WAN)
  • Optimization of existing networks
  • Oversee physical plant / wiring subcontractors
  • Work directly with hardware vendors, including Cisco, Dell, Barracuda, WatchGuard, SonicWall, and Juniper (NetScreen)
  • Routing, including WAN, Internet, Redundant connections
  • Implemention of secure VPNs
  • Detailed documentation, including Visio Diagrams